Support return and exchange time: within 7 days after the goods are signed for.

Returns and exchanges are supported for the following situations:

1.Due to quality issues with the product itself, it has been verified by our quality management department that it is indeed a quality problem;

2. Due to our own reasons, there have been shipping errors that have caused inconvenience to you;

3. Products announced by national authoritative management departments (such as discontinuation, recall, etc.);

4.When receiving the goods, some of them were damaged and missing accessories, which were confirmed by the courier on the spot.

Kind Reminder:

1.During logistics delivery, the outer packaging shows obvious signs of compression deformation, damage, etc. Please refuse the package in the presence of the courier and call the after-sales hotline of Fenchuang Mall at +86 021-51860819.

2. The quantity and category of goods in the package do not match your order. Call the after-sales hotline of Fenchuang Mall at 021-51860819 to confirm the package status.

Returns and exchanges are not supported for the following situations:

1. You did not contact our customer service center before returning or exchanging the goods;

2. Due to the special nature of the product, if it is not a product quality issue after you open the packaging, it will not be returned or exchanged;

3. Exceeding the specified time for returns and exchanges (7 days after the goods are signed for);

4. Products without quality issues;

5. Quality issues such as product damage and contamination caused by improper use and storage;

6. The outer packaging or other accessories of the returned product are incomplete or damaged;

7. The batch number and specifications of the product you returned or exchanged do not match those at the time of sale;

8. Those who cannot provide proof of purchase from Fenchuang Mall and whose product packaging does not have the anti-counterfeiting label we provide;

9. The product is not provided by us;

10. Force majeure reasons;

11. If the customer places the wrong order, it will not be returned or exchanged unless it is a quality issue.

Note:

1. Please call the after-sales hotline of Fenchuang Mall at 021-51860819 every day from 09:00 to 18:00 to apply for a return or exchange. Our customer service staff will guide you on the correct return or exchange operation

2.If there is a return, please use SF Express to return it. If there are promotional coupons, gifts, etc. related to the returned or exchanged goods, please return them together. Fenchuang Mall will also reclaim the corresponding points or rebates earned from your purchase of this product.

3. All returns must be confirmed by the customer service center of Fenchuang Mall before they can be returned.

4. If a product is returned without confirmation from the customer service center of Fenchuang Mall, your return request will not be accepted. At this time, the product will be returned to you by express delivery, and Fenchuang Mall will not be able to bear the cost of returning the product. In the event of a return of goods due to quality issues, Fenchuang Mall will bear the shipping costs incurred due to the return of the goods.

5. Fenchuang Mall reserves the right of final interpretation within the scope permitted by law.

Service commitment:

Fenchuang Mall promises that all products we sell are genuine and purchased through legitimate channels. If you find that the products sold on Fenchuang Mall are counterfeit, please provide relevant identification certificates, and we will unconditionally impose a penalty of two for each counterfeit product.